Exchange & Return Policy

La bohème: Hassle-Free Returns & Exchanges

• Here's what you need to know:

  Return Shipping Policy

  UAE Customers:
  We offer free returns. 

  International Customers (Outside UAE):
  Return shipping costs, customs duties, and any other charges must be covered by the customer.
  To initiate a return, please email us at shop@labohemeofficial.com, and our customer care team will guide you through the process.

  Important Note:
  If a shipment is held in customs for more than 14 days and is returned to us, the customer will be responsible for all return-related charges. In such cases, we will issue store credit after deducting return shipping fees, duties, and taxes.

  For any questions, please contact our support team.

          Exchange Policy

• UAE Customers:

• You may exchange items within 14 days of receiving your order, including faulty products.

• Items must be unworn, unused, and in their original packaging.

          Faulty or Damaged Items:

• Please notify our customer care team within 48 hours of delivery.

• Once our quality control team inspects the returned item(s), you will receive a confirmation email.

International Customers:

• We currently do not offer free exchanges for international orders.

• To exchange an item, please process it as a return and place a new order for the desired item.

For assistance, contact us at shop@labohemeofficial.com.

         Damaged Items:

• We take pride in ensuring your sunglasses arrive in perfect condition. However, if you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving your order. We'll get you a replacement right away.

         Incorrect Items:

• Oops! If you received the wrong item or size, don't worry! Just contact us, and we'll take care of everything to get you the correct sunglasses as soon as possible.

         Refunds:

• Once we receive and inspect your return, we'll notify you via email about the approval status of your refund.
• If approved, your refund will be automatically issued to your original payment method within a few business days.
• Please note that processing times for refunds may vary depending on your bank.

        Our Commitment:

• At La bohème, your satisfaction is our top priority. We strive to provide exceptional customer service and a seamless shopping experience. If you have any questions about our return and exchange policy, please don't hesitate to contact us!